Frequently asked questions about digital exams & assessmentQ
General questions
What is assessmentQ?
assessmentQ is a software platform designed for creating and delivering secure digital exams. Developed by Televic, it’s used globally to host over 15 million exams each year for organizations that need a reliable, fraud-proof, and scalable solution.
Who is assessmentQ for?
assessmentQ is used by a variety of organizations, including corporations, government bodies, and certifying authorities. It’s a great fit for anyone who needs to manage and deliver secure, large-scale digital exams.
Are digital exams secure?
Yes, digital exams are highly secure. They use technology like remote proctoring with identity verification to prevent cheating. Other security measures include randomized questions, time limits, and the use of a secure, lockdown browser to prevent access to other applications or websites during the exam. Learn more about the security of digital exams.
Can assessmentQ be used on mobile devices?
assessmentQ is fully responsive and can be accessed on tablets and smartphones. However, for a better test-taking experience and due to exam security requirements like lockdown browsers, we recommend using a desktop or laptop computer for high-stakes exams.
Getting started
Do I need to install anything?
No, assessmentQ is a web-based platform that you can access from your browser. There’s no need to download or install any extra software. Just make sure your system meets the basic system requirements.
Can I import my existing questions into assessmentQ?
Yes, you can import your existing questions into assessmentQ in a number of ways. This makes it easy to transfer your content from other systems or formats. Read more about importing questions in assessmentQ.
How do I switch from paper to digital exams?
Switching from paper to digital exams is less difficult than you might think. assessmentQ provides resources, like a helpful checklist, to guide you through the transition and ensure you’re ready to make the switch smoothly. Read all about switching from paper to digital exams.
How do I start organizing a digital exam?
Organizing a digital exam can seem challenging, but it offers many advantages and can save a lot of time. assessmentQ offers a 10-step plan to help you organize a digital exam without the hassle.
What types of reports are available in assessmentQ?
assessmentQ offers detailed, actionable reports for every test, candidate, and group. This data helps you analyse results and identify trends. You can also create custom reports for more specific insights. Learn more about reporting in assessmentQ.
How long does it take to set up assessmentQ?
The setup time for assessmentQ can vary depending on your specific needs and the complexity of your exams. Our team can help you get up and running quickly, providing training and support to ensure a smooth and efficient implementation. We work with you to define a timeline that meets your goals.
Do you offer training for new users?
Yes, we provide comprehensive training sessions for new users and administrators. Our training covers everything from basic navigation to advanced features, ensuring your team feels confident and prepared to use the platform effectively. We offer both online and on-site training options.
Pricing & billing
What are assessmentQ’s pricing plans?
assessmentQ is a SaaS platform (‘Software as a Service’) with an annual subscription. Your subscription fee covers hosting, software updates, security, and customer support. Based on your specific needs and usage, you can choose from three pricing plans: Essential, Standard, and Pro.
What is a ‘session’ in assessmentQ?
A session is defined as one user taking one test or exam. The cost of your license is primarily based on the number of sessions you use annually.
How many users can access the assessmentQ backoffice?
There is no limit to the number of users who can have access to the assessmentQ backoffice. The main factor determining the license price is the number of sessions per year.
Can I try assessmentQ before I buy a licence?
Yes, you can schedule a personalized demo with our team to see how the platform works, explore its features, and get answers to your questions before making a commitment.
Are there additional costs for customer support?
No, customer support is included in all of our pricing plans. Our goal is to provide you with the best possible service so you can use assessmentQ with confidence and success.
Features & usage
How many question types are available in assessmentQ?
assessmentQ offers 32 different question types, including a mix of open and closed questions. This variety allows you to create engaging and comprehensive assessments.
Does assessmentQ also offer proctoring?
Yes, the assessmentQ platform also offers an integrated proctoring solution. This feature helps you ensure the security and integrity of your remote digital exams.
Which auxiliary tools are available for test takers?
To help test takers, assessmentQ includes built-in tools like a calculator, a dictionary, and a digital highlighter. It also offers a text-to-speech feature to improve accessibility.
What is a lockdown browser and why is it important?
A lockdown browser is a secure browser used during online exams. It prevents test takers from accessing other applications, websites, or files on their computer. This feature is crucial for maintaining the integrity and security of high-stakes exams by ensuring candidates cannot access unauthorized resources.
Can I create different variants of an exam?
Yes. In assessmentQ, you can create multiple variants of an exam to reduce the risk of cheating. There are two main options: exams based on ‘scenarios’ (blueprints), and ‘on the fly’ assignments. Both methods help you deliver equivalent exams in terms of difficulty and scope while making it harder for test takers to share answers.
Does assessmentQ support large-scale exams?
Absolutely. assessmentQ is designed to handle thousands of candidates at the same time without slowing down. This makes it a reliable choice for professional certification bodies, governments and large corporations.
Can I also use assessmentQ offline?
Yes. Participants can take assessments offline if internet access is unstable, and their work will sync automatically once they’re back online. This makes assessmentQ especially useful for regions or venues with limited connectivity.
Can I use assessmentQ for professional certifications?
Yes. assessmentQ is built to support high-stakes certification exams, including professional licenses and accreditation programs. It delivers the security, scalability, and detailed reporting that certification bodies need.
Does assessmentQ handle high-stakes tests securely? How?
Yes. High-stakes tests can be protected with multiple security layers, including encryption, safe exam browsers, and/or secure online proctoring. On top of that, detailed audit logs and reporting give you full visibility into every session.
Does assessmentQ offer support in English?
Yes. The assessmentQ platform and documentation are available in English, and support teams can assist you in English whenever needed. That makes assessmentQ accessible for international organizations and learners worldwide.
Does assessmentQ have extensive reporting functionality?
Yes. assessmentQ includes powerful reporting tools that go beyond simple scores, including detailed item analysis reporting. This helps you see how each question performs, spot poorly written items, and understand whether results are fair and reliable. On top of that, you can track performance across individuals, groups, or entire organizations to identify trends, strengths, and areas for improvement. Learn more about reporting is assessmentQ.
Can I use assessmentQ both for oral and written exams?
Yes. assessmentQ supports both oral and written formats, including essays, open questions, and spoken responses (including simultaneous and consecutive interpreting) recorded directly in the system. This flexibility makes it suitable for language exams and certifications.
Does assessmentQ offer automated scoring?
Yes. assessmentQ automatically scores closed question types like multiple choice, true/false, and matching. For open-ended or essay-style questions, you can also combine automated and manual scoring to save time while keeping results fair.
Is assessmentQ a good choice for testing in large corporations?
Yes. Many large companies use assessmentQ for recruitment, compliance testing, and employee certifications. The platform scales effortlessly, while providing the security and reporting needed in corporate environments.
Troubleshooting & support
I forgot my password. How do I reset it?
If you’ve forgotten your password, just click the “forgot your password?” link on the assessmentQ login page. Follow the prompts to reset it.
How do I contact support?
You can contact our support team by sending an email to support@televic-education.com.
What are the system requirements to use assessmentQ?
assessmentQ is a browser-based platform, so the system requirements are minimal. You’ll need a modern web browser (like Chrome, Firefox, or Safari) and a stable internet connection. Specific requirements for running secure exams (like lockdown browsers) can be found in our documentation.
Integrations & API
Can I integrate assessmentQ with another platform?
Yes, assessmentQ is designed to integrate with your existing systems. It can connect with HR and LMS (Learning Management System) platforms through an API (Application Programming Interface), LTI (Learning Tools Interoperability), or SSO (Single Sign-On).
Does assessmentQ offer an API?
Yes, assessmentQ comes with an extensive list of API calls, which allows for smooth integration with other platforms and systems. .
Which platforms can assessmentQ integrate with?
assessmentQ connects smoothly with common LMS platforms, HR systems, and single sign-on (SSO) solutions, such as Moodle, Cornerstone, ProctorExam, Canvas, SDWorx, Blackboard, Tobania, AFAS, Smartschool,… This means you can keep using the tools you already have, while adding powerful assessment capabilities on top.
Product updates & roadmap
Can I request new assessmentQ features?
Yes, you can request new features through the assessmentQ idea portal. You can also vote for other users’ ideas. Our Product Management team regularly reviews all suggestions and considers them for future developments.
How often does assessmentQ release updates?
We release new updates for assessmentQ every two to three months. This ensures we are continuously improving the platform and providing you with the latest features and security enhancements.
Let’s talk!
Book a short no-obligation chat with one of our experts. They will be happy to listen to your needs.